We will refund the full value of undamaged products returned according to our policies (excluding original delivery charges, taxes, and any customs duties, if applicable):
Firstly, through the original payment method used for the order payment. If payment was made using a debit/credit card or PayPal account.
Secondly, by adding credit to your jamr al oud account, which is intended for purchasing from our website for orders paid through cash on delivery. Please note that for system-related reasons, registered customers as website visitors need to create a permanent account and provide their details on our site to successfully receive the credit into the account. Special conditions apply when returning a product after availing the price match service.
Defective Products/Incorrectly Executed Orders
If you receive a damaged order or if any of the products are different from what you ordered, please initiate the return process as mentioned. The product must be returned in the same condition it was received within 30 days of receiving your order. We will refund the full amount paid, including original delivery charges, taxes, and any customs duties if applicable. Product replacement options may also be available. Defective products may come with a manufacturer’s warranty against defects.
Product Return Process:
Contact us by calling 00971505548302, or Log in to your personal account on the website/order history page on the site.
General Conditions for Product Returns:
For a refund to be eligible, all products (including promotional gift products provided free with orders) must be returned within 30 days of receiving the order:
In an unchanged, unused, and entirely undamaged condition, capable of being resold (or in the condition received from us or our agents). Perfumes must be undamaged.
In their original packaging, with all brand labels, product/price tags, and care instructions. Authenticity cards, where provided, must also be returned.
With the original order confirmation attached.
Please be mindful of maintaining the condition of the packaging of any product, as, for instance, a damaged shoe box might hinder resale, affecting the refund amount. Our agents may require an initial inspection of the product to determine the eligibility for a full refund. We reserve the right to track returns and reject requests from customers with high return frequencies. However, our returns department is not intended to infringe upon any user rights as per the laws of the United Arab Emirates.
We are currently unable to provide a replacement option. Instead, follow the return procedures for all products and place a new order for the alternative products.
In addition to the 30-day return policy, some products come with a manufacturer’s warranty against manufacturing defects.
You can contact us at any time to cancel or modify an order before it is categorized as “Under Process” in our online order tracking system. Depending on your request, we will either cancel the order and fully refund the payment, or make adjustments based on stock availability and price changes.
By placing a purchase order through our website, you acknowledge and agree that the full responsibility for the products lies with the manufacturer, and we are not responsible for those products except as outlined in the return section regarding product returns and refunds (where applicable).
Ownership of the products in your order will transfer to you on either the day you paid the full price for those products or the day you received them, whichever is later. Responsibility for the products transfers upon delivery to the delivery address specified in the order.
Please note that due to the nature of language translation, some nuances or context may be lost. If you have specific questions or if there are particular sections you’d like further clarification on, feel free to ask.