Terms of service

Terms of Service
Last Updated: 30-01-2026

Welcome to Jamr Al Oud.

By accessing or using jamraloud.com, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. Scope of Application

These Terms of Service apply exclusively to online purchases made through jamraloud.com.

They do not apply to purchases made at Jamr Al Oud physical retail stores, as in-store purchases are governed by separate policies based on the nature of the retail experience.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a legal guardian

3. Products & Availability

  • All products displayed on the website are subject to availability

  • Jamr Al Oud reserves the right to limit quantities or discontinue any product without prior notice

  • Minor variations in packaging or appearance may occur without affecting product quality

4. Pricing & Payments

  • All prices are clearly displayed on the website

  • Prices may change without prior notice

  • Payments are processed securely through approved payment gateways

Payment Methods

  • Online payment (credit/debit cards and digital wallets)

  • Cash on Delivery is available within the United Arab Emirates only

Orders are confirmed only after successful payment or Cash on Delivery approval.

5. Order Acceptance & Cancellation

  • Jamr Al Oud reserves the right to refuse or cancel any order at its discretion

  • Orders may be cancelled only if they have not yet been dispatched

  • Once an order has been shipped, it is subject to the applicable Return, Refund, or Exchange policies

6. Shipping & Delivery

  • Shipping applies only to online orders

  • Delivery timelines are estimates and may vary due to courier operations, customs clearance, or unforeseen circumstances

  • Jamr Al Oud is not responsible for delays beyond its reasonable control

For full details, please refer to our Shipping Policy.

7. Returns, Refunds & Exchanges

  • Returns and refunds are governed by our Return & Refund Policy

  • Free exchange is offered under our Customer Satisfaction Guarantee, subject to applicable conditions

  • Used products are not eligible for cash refunds

8. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Product descriptions

is the exclusive property of Jamr Al Oud and may not be copied, reproduced, distributed, or used without prior written consent.

9. Limitation of Liability

Jamr Al Oud shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Any loss exceeding the total value of the purchased product

Use of our products is at the customer’s own discretion and responsibility.

10. Force Majeure

Jamr Al Oud shall not be held liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, courier disruptions, governmental actions, or technical failures.

11. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Arab Emirates.

12. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Email: info@jamraloud.com
Website: jamraloud.com

Tax Registration Number (TRN):
100240201200003